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FirmFlow · Missed Call Catcher

When nobody picks up, the customer gets a text within a minute

Coastal Comfort Heating & Air has 6 technicians and a phone that rings while they are under a house. Pick a day, open a call, read the texts, approve them, and see what the owner is left to do.

Sample company, calls and customers
0calls nobody answered
0texts sent so far
0booked or estimate set
0need you personally
Texting

Calls nobody answered

Sample call log from the business line

Text conversation

Owner's report: what happened while you were out

StatusWhatCountYour next step

When customers don't text neatly

In your build, a person is always one click away

They reply STOP

The number goes on your do-not-text list right away. No more texts, ever, from any part of the system. It is not a pause.

Stops forever

"Gas smell" or "no heat and there's a baby"

It never chats. You get a phone call and a text at once, and so does your on-call tech. The customer is told to leave the house and call 911 or the gas company from outside. This goes out even in Review first mode.

Alerts you immediately

A vendor or sales call

Numbers that look like sales calls, or that match suppliers in your contacts, are logged and never texted. If it was a real customer, you can still call them back.

Ignored, never texted

"Can I just talk to someone?"

The Catcher sends one short line saying you will call, then stops texting that number. Your report shows it under Needs you.

Hands off to you

Calls late at night

Texts wait until 7:00 AM and nothing goes out between 9 PM and 7 AM, except the emergency alerts above. The customer sees the text when they wake up, and the call is first in your Monday recap.

Quiet hours kept

A reply that makes no sense

It asks one plain follow-up question. If the answer still does not fit, it stops guessing and puts the thread in front of you.

Asks once, then you decide

What it connects to

  • SupportedJobber and Housecall Pro. It reads your open schedule slots and quotes, and adds the booking once you approve it.
  • Your phoneKeep your current business number. Unanswered calls forward to the Catcher using call forwarding on your phone, or a setting with your phone provider. Customers texted back see a local texting number set up for your business.
  • Ask usServiceTitan has a direct connection that is quoted separately. A paper dispatch board or a whiteboard can work from a simple shared calendar instead.
  • LaterGoogle Business Profile, to ask happy customers for a review after the job. It is not part of the first build.

What you do

  • SetupOne call to go over your schedule, service area and what counts as an emergency. FirmFlow builds and tests it in 2 weeks.
  • First monthApprove the first texts and bookings from your phone. Switch to automatic once the wording sounds like you.
  • Each morningRead the recap. It lists who booked, who needs a call, and who to leave alone.
  • You can alwaysEdit the wording, block a number, book a job by hand, or switch it all off.

Texting rules it follows

Plain-English summary, not legal advice

The offer

One price, paid once
Quoted after a free 30-minute audit Agreed in writing before any work starts. Flexible payment options available.
  • Fixed price, built once, running in your own accounts.
  • No monthly fee to FirmFlow. The tools are billed to you directly, usually $20 to $60 a month for the texting number and platform.
  • 30 days of fixes included after go-live.
  • Later changes are quoted in writing before any work starts.

Your numbers, not a promise

Change the four boxes to match your shop. The 25% and 30% are guesses to replace with your own. Only jobs you would otherwise have lost count as recovered, because the rest would have called you back anyway.

Want this for your shop?

Email Corey Martin at corey@firmflowstudio.com, or reply to the email that brought you here, and he will set up 15 minutes to look at your own call log.